Return & Refund Policy
At HavenlyHomeus, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact our support team.
Return Period
Customers may request a return within:
30 calendar days after delivery
Return Requirements
To qualify for a return:
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The item must be unused
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The item must be in original condition
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The product must include original packaging
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Proof of purchase must be provided
Certain products that are used, damaged by customers, or missing original packaging may not qualify for return.
How To Request A Return
To request a return, please contact:
Phone:
+86 17969183593
Please provide:
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Order number
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Product name
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Reason for return
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Photos or videos if applicable
Our customer service team will review your request and provide return instructions.
Return Shipping
For preference-based returns:
Customers are responsible for return shipping costs.
For damaged, defective, incorrect, or significantly different items:
HavenlyHomeus will provide an appropriate solution, including replacement, refund, or return assistance.
Refund Processing
Once your returned item is received and inspected, approved refunds will be processed within:
5–10 business days
Refunds will be issued to the original payment method.
Processing time may vary depending on your bank or payment provider.